Refund policy

30-day money-back guarantee

Try any Nimbus Relief product for 30 days from the day it is delivered. If it is not for you, you can return it for a full refund of the product price. No questions, no restocking fee.

How to return

  1. Email hello@nimbusrelief.com with your order number and the item you want to return. We reply within one business day with the return address and a return reference.
  2. Send the item back clean, in its original condition and packaging where possible. Gel products must be intact, with no punctures or leaks.
  3. Once the parcel is on its way and you have sent us the tracking number, we refund the product price to your original payment method within 14 days. Refunds can take a further 3 to 10 business days to appear, depending on your bank.

Return shipping for a change-of-mind return is paid by the customer. Where a longer statutory right applies in your country, it applies in full.

Damaged, faulty or leaking items

If an item arrives damaged, faulty or leaking, email us a photo within 30 days of delivery. We send a replacement at no cost, and you do not need to return the item. If you prefer a refund instead of a replacement, we refund in full including any shipping you paid.

Wrong or missing items

If you received the wrong item or something is missing from your order, tell us within 14 days of delivery and we will send the correct item or refund the missing one.

Your legal rights (EU and UK)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, in addition to our 30-day guarantee. To exercise it, tell us clearly by email within that period. You must send the goods back within 14 days of telling us, and we refund all payments received from you, including standard delivery costs, within 14 days of receiving the goods or proof that you have sent them. You are responsible for the direct cost of returning the goods, and for any loss in value caused by handling beyond what is needed to check the nature and characteristics of the goods. Hygiene items that have been used cannot be returned unless they are faulty.

Exceptions

Items returned after 30 days, items with signs of use beyond inspection, and gel products that have been punctured or heated beyond the instructions are not eligible for a change-of-mind refund. This does not affect your rights for faulty items.

Cancellations

You can cancel an order free of charge at any time before it ships. Email us as soon as possible; orders usually ship within 1 to 3 business days. After shipping, the return process above applies.